Presentation Florist
 

 FRESH FLOWERS

 40 YEARS EXPERIENCE

 FREE LOCAL DELIVERY

FAQs

FAQs

 

Your questions answered

Find answers to your questions below.

Should you need to amend or cancel an order you have placed we usually require 48 hours notice (72 hours at peak periods). We are however unable to make any changes to orders that have already been dispatched.

Please call our shop and we will be able to assist you.

Once you have chosen your flowers and any upgrades you will be taken to the checkout page. Below your listed items is a box where you can enter your discount code and then click on update to add the discount. Please note that once you have passed this page it is not possible to enter a discount code.

Yes you can still place an order for delivery in the UK if you live in another country. Please place your order on the website or call us in the shop and we’ll be happy to take your order over the phone.

Delivery costs will vary based on the date of delivery; there are two charges £7.95 for sameday and £5.95 for standard delivery.

On some rare occasions our local florist may need to substitute some of the stems in the design. Our local florist will ensure that the item is to value and remains in the same colour scheme and style of design. If you feel that the item does not meet our substitution policy please contact us.

Should your recipient not be at home at the time of delivery the florist will leave a calling card with contact details in order for your recipient to arrange a redelivery or collection.

You can select delivery dates online when choosing your flowers. We agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date for florist delivered products. We cannot guarantee delivery dates for flowers delivered by post.

Of course! If you prefer to order by phone please call our shop using the details on the “Contact” page.

The only information that our local florists receives about the order is the recipient details and the card message. If you didn’t include this information on the card, then they will not know who sent them.

You can pay for your order using the following methods:

  • Visa
  • Delta
  • Visa Electron
  • Solo
  • Switch
  • Maestro
  • Mastercard

All orders are prepaid and unfortunately we are unable to accept payment by cash on delivery.

Currently discount vouchers aren’t accepted on our website but they will be soon. If you would like to receive discount vouchers in the future please check the email promotion box when placing your order.

Once you have placed your order you will be provided with a reference number and you will receive a confirmation email.

Your email receipt can be used as a VAT reciept.

Unfortunately as flowers are a perishable item we are unable to deliver to PO Boxes or BFPO addresses.

Deliveries are made between 9am and 6pm each working day and may be delivered later at peak periods such as Valentines and Mother’s Day. Should you require a confirmation of delivery please visit our contact page.

At Presentation Florist we do our best to meet a customer’s request for a delivery time, however due to the local florist workload we are unable to guarantee requested delivery times. The only time we can guarantee a timed delivery is when placing funeral orders which take the highest priority. Deliveries can take place between the hours of 9am til 6pm and maybe extended over peak trading periods such as Valentine’s Day and Mother’s Day.

On some rare occasions our local florist may need to substitute some of the stems in the design. Our local florist will ensure that the item is to value and remains in the same colour scheme and style of design. If you feel that the item does not meet our substitution policy please contact us.

uld your recipient not be at home at the time of delivery the florist will leave a calling card with contact details in order for your recipient to arrange a redelivery or collection.

Many hospitals no longer accept flowers so it is always advisable to check before placing your order. We certainly can deliver to those hospitals that allow flowers to be delivered. We may be able to offer you a non floral gift as an alternative. Please call the shop with your enquiry.

Deliveries to cruise ships, airports and other transient addresses are sent at the customers risk. If you require a delivery to a transient address you should include, Boarding Gate, Cabin number and the Date and time of departure.

You can place an order for a funeral on the website or call / message our shop. Our contact details are on the “Contact” page.

Usually refunds are processed within 3-5 working days but during peak periods can take up to 28 days.

Before placing the flowers in a vase/container it is advisable to cut the stem of each flower with a sharp knife and remove about 2-3 cms from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase.

Vases/Containers: It is very important that the flowers are placed into a clean vase to prevent any bacteria affecting the flowers. Gerberas in particularly last longer when placed in a clean container.

Water:You may be surprised at the amount of water that flowers require to remain healthy. Add luke warm water to a vase/container as opposed to cold water from the tap. Keep the water topped up every 2-3 days should be sufficient. If you have used flower food do not throw the water away, just add to the existing water. If you receive a gift where the flowers have been arranged in foam (oasis) you can keep the arrangement fresh by adding water to the oasis every 2-3 days but be careful not to add too much or you make create some spillage. Place the arrangement on a place mat to ensure protect the underlying surface.

Flowers will last longer if they are displayed away from direct sunlight and draughty areas. (However if you want the flowers to open up quickly then placing the flowers in a warm room will speed this process up).

In the rare occasion that the flowers you have ordered has died, eFlorist has 7 days freshness guarantee, if the item that has been delivered has died within this period you will need to contact us as soon as possible and within 7 days of the delivery date. Due to the perishable nature of flowers we are unable to deal with complaints after 7 days has passed. On some occasions we may ask for photographic evidence.